Getting Started

Getting started on MyPA

Your company

Account set-up

The Account set-up information for your Company's Corporate Card Account has been sent to you in a separate email. The information is confidential to each company, and includes:

  • Company Identification Number (CID)
  • Day of the month on or around which the statement will be issued
  • Other relevant Corporate Card set-up information

Other "Getting Started" information includes:

  • MyPA online portal
  • @ Work registration
  • Online Statements
  • Remittance process
  • Membership Rewards
  • American Express LIVE Hong Kong

Account limits

The approved Account limit is a figure enabling your Company to incur charges up to the stated limit. Should your combined charges reach this limit, your Company will need to make a payment before further charges can be made.

Should you need to apply for an increase to your limit, or if you would like to discuss your Account limit, please call the Corporate Administrator Servicing Team on (+852) 2277 1095.

Remittance set-up

Remittance is the process whereby charges and payments are allocated. Establishing a remittance process within your organisation is extremely important to ensure:

  • An accurate allocation of payments for charges made by Cardmembers
  • Avoidance of unnecessary late payment fees
  • Hassle-free usage of the Corporate Card programme
  • The effective management of cash flow in the business.

Click here for the step-by-step instructions on the Remittance Advice process. We recommend that you follow these steps to ensure that the Remittance process is as simple as possible and that Cardmembers do not incur late payment fees or experience an interruption of Card usage.

Online account management

American Express @ Work is a secure online tool that gives you visibility and control of your Company's Corporate Card programme and will prove invaluable in helping you manage your Card Account.

The @ Work online tool lets you:

  • Perform day-to-day programme management activities including cancelling Cards, transferring cost centres and adding Cards using Online Programme Management (OPM)

For more information visit our @ Work page.

Your cardmembers

New Cardmembers

To enrol new Cardmembers at your Company or to add a Card, please click here to access all Cardmember application forms.

Card activation

Once Card Members receive their new Corporate Cards they need to sign the back of the Card immediately. This can be done by either calling (852) 2277 2828 or click here

Upon receipt of application form and a valid copy of identification, Card Members will receive their card within 10 working days.

Membership Rewards enrolment

Your Cardmembers can be rewarded every time they use their Corporate Card. To do so they first need to enrol in the Membership Rewards programme. Once enrolled, every dollar charged to the Corporate Card will automatically earn Membership Rewards points that can be redeemed for a wide range of shopping, travel and other services as well as attractive merchandise¹.

To enrol in the Membership Rewards programme, Cardmembers can call (+852) 2277 2150. To view the full Terms and Conditions of the programme, the complete range of offers available and which partners are involved in Membership Rewards, please click here.

1. An annual Membership Rewards fee applies, enrolment is not automatic and subject to company approval. Subject to the Terms and Conditions of the Membership Rewards programme available by clicking here.

Manage Your Card Account (MYCA)

Manage Your Card Account is a secure and convenient way for your Cardmembers to access their accounts from wherever they may be, 24 hours a day, 7 days a week, 365 days a year. Online Services gives Cardmembers the ability to:

  • Keep a record of their transactions
  • Access current and historical statements
  • Pay their Accounts
  • Access PDF statements
  • Redeem Membership Rewards points online.

To enjoy the benefits and convenience of Online Services, Cardmembers should click here

Online Statements

American Express provides monthly statements online to individually billed accounts only. Enrolment for Online Statements requires individual action by each of your Cardmembers and takes just a few minutes. To enable your Cardmembers to receive monthly statements, they need to enrol in Manage Your Card Account here and select the Apply Online Statement delivery option during registration.

Online Statements provide your Cardmembers with the ability to access statement and Account information from anywhere in the world, 24/7, via the internet. This brings greater convenience, speed and simplicity to their day-to-day expense management.