Getting Started

Your company

Account set-up

The Account set-up information for your Company's Corporate Card Account has been sent to you in a separate email. The information is confidential to each company, and includes:

  • Company Identification Number (CID)
  • Day of the month on or around which the statement will be issued
  • Other relevant Corporate Card set-up information.

Other "Getting Started" information includes:

  • MyPA online portal
  • @ Work registration
  • Online Statements
  • Remittance process
  • Membership Rewards
  • American Express LIVE Hong Kong.

Account limits

The approved Account limit is a figure enabling your Company to incur charges up to the stated limit. Should your combined charges reach this limit, your Company will need to make a payment before further charges can be made.

Should you need to apply for an increase to your limit, or if you would like to discuss your Account limit, please call the Corporate Administrator Servicing Team on (+852) 2277 1095.

Remittance set-up

Remittance is the process whereby charges and payments are allocated. Establishing a remittance process within your organisation is extremely important to ensure:

  • An accurate allocation of payments for charges made by Card Members
  • Avoidance of unnecessary late payment fees
  • Hassle-free usage of the Corporate Card programme
  • The effective management of cash flow in the business.

Click here for the step-by-step instructions on the Remittance Advice process. We recommend that you follow these steps to ensure that the Remittance process is as simple as possible and that Card Members do not incur late payment fees or experience an interruption of Card usage.

Online reporting set-up

American Express @ Work is a secure online tool that gives you visibility and control of your Company's Corporate Card programme and will prove invaluable in helping you manage your Card Account. Enrolment in @ Work was made when your Company signed up for the Corporate Card programme.

The @ Work online tool lets you:

  • Perform day-to-day programme management activities including cancelling Cards, transferring cost centres and adding Cards using Online Programme Management (OPM)
  • View and analyse spending and payment information with a range of data reports including Standard and Customised Reports. *

Please click here to find out more about @ Work.

*Available to selected customers only

Your card members

New Card Members

To enrol new Card Members at your Company or to add a Card, please click here to see all Card Member application forms.

Card activation

Once Card Members receive their new Corporate Cards they need to sign the back of the Card immediately. This can be done by either calling (852) 2277 2828 or click here

Upon receipt of application form and a valid copy of identification, Card Members will receive their card within 10 working days.

Asia Miles enrolment

Your Card Members can earn Asia Miles every time they use their Corporate Card ¹. To do so, they must be an existing Asia Miles member. To join for free, please visit They will then need to register their Asia Miles membership number by calling Card Member Servicing on (+852) 2277 1088. Once registered, all qualify spending charged to the Corporate Card will be automatically converted into Asia Miles, which will be transferred each month to the Card Member's personal Asia Miles membership account. The monthly Corporate Card statement will provide a summary of Asia Miles earned and transferred. For Asia Miles rewards redemption, Card Members may visit www.asiamiles.com1

¹ An annual Card Member rewards programme fee applies, enrolment is not automatic and subject to company approval. Subject to the Terms and Conditions of the American Express Corporate Card which are available on Card Members enrolled in the Card Member rewards programme will be subject to separate Asia Miles terms and conditions at

Manage Your Card Account (MYCA)

Manage Your Card Account is a secure and convenient way for your Card Members to access their accounts from wherever they may be, 24 hours a day, 7 days a week, 365 days a year. Online Services gives Card Members the ability to:

  • Keep a record of their transactions
  • Access current and historical statements
  • Pay their Accounts
  • Access PDF statements.

To enjoy the benefits and convenience of Online Services, Card Members should click here

Online Statements

American Express provides monthly statements online to individually billed accounts only. Enrolment for Online Statements requires individual action by each of your Card Members and takes just a few minutes. To enable your Card Members to receive monthly statements, they need to enrol in Manage Your Card Account here and select the Apply Online Statement delivery option during registration.

Online Statements provide your Card Members with the ability to access statement and Account information from anywhere in the world, 24/7, via the internet. This brings greater convenience, speed and simplicity to their day-to-day expense management.