Benefits for individual Card Members

Asia Miles

The Card Member rewards programme¹ gives Corporate Card Members the opportunity to earn Asia Miles² that are redeemed for flight awards and an array of lifestyle awards. For every HK$103 spent on Corporate Card, Card Members will earn 1 Asia Mile2. For every HK$73 spent on Elite Corporate Card, Card Members will personally receive an earn rate of 1 Asia Mile.

To view the full Terms and Conditions of the Corporate Card programme, visit Card Members enrolled in the Card Member rewards programme will be subject to separate Asia Miles terms and conditions at

¹An annual Cardmember rewards programme fee applies, enrolment is not automatic and subject to company approval. ²Asia Miles is managed and operated by Cathay Pacific Loyalty programmes Ltd (CPLP) and participation in Asia Miles is subject to the Asia Miles terms and conditions set out at You must be an Asia Miles member to earn and redeem Asia Miles. Your employer must confirm your eligibility to enrol in the Cardmember rewards programme where you'll earn Asia Miles for spending on your Corporate Card. An annual fee currently HK$400 applies and is only open to individuals. Asia Miles will be transferred each month to your Asia Miles account – Cardmembers can refer to their monthly Card statement for a summary of Asia Miles earned and transferred. For all Asia Miles balance enquiries or to redeem Asia Miles, visit ³ Effective August 1, 2016

Online Services

American Express offers Card Members secure and convenient services 24 hours a day, 7 days a week, 365 days a year, to manage their Corporate Card online, including:

Manage Your Card Account (MYCA)
A complimentary service that helps Card Members review and reconcile their expenses online, without having to wait for monthly Corporate Card statements. The MYCA service:

  • Allows access to account information 24 hours a day, 7 days a week, 365 days a year
  • Tracks current charges and payments, and shows statements for the past 6 months
  • Tracks unbilled balances and new charges
  • Allows change of Card Member mailing address.

Card Members should register for Manage Your Card Account here.

Online Statements
Enrolment for Online Statements requires individual action by each of your Card Members and takes just a few minutes. To ensure your Card Members receive their monthly Corporate Card statements online, they need to enrol in Manage Your Card Account here and select the Apply Online Statement delivery option during registration. Activation is immediate and your next statement will be available online.

Online Statements provide your Card Members with the ability to access statement and Account information from anywhere in the world, 24/7, via the internet. This brings greater convenience, speed and simplicity to their day-to-day expense management.

Online fraud protection and guarantee

Card Members can make purchases over the Internet secure in the knowledge that the American Express Cathay Pacific Corporate Card will guarantee protection against fraudulent transactions on your Card, provided you have taken responsible care and as long as we are notified immediately ¹ after discovery of any fraudulent transactions, in compliance with Card Terms and Conditions.

American Express SafeKey has also been introduced to further enhance online transaction security. It is an added security measure to safeguard your online purchases for your peace of mind. Click here to learn more

¹Immediately means as soon as one is aware but no later than on or before the payment due date of the statement on which the fraudulent transaction appears.

Global Assist

For legal and medical emergencies while travelling, Card Members can call the free Global Assist service that will connect them with an English-speaking lawyer or doctor. The service is available 24 hours a day virtually anywhere in the world, whenever Card Members travel more 200km from home, for up to 90 days. To contact Global Assist, please call (+852) 8206 8301 (English) or (+852) 8206 8302 (Chinese).

Worldwide Customer Care Services

Card Members who book their travel through one of our American Express Travel Service or Representative Offices enjoy the support of our extensive American Express Worldwide Customer Card services in over 2,200 Travel Service locations in more than 140 countries and territories worldwide. Our friendly, highly trained staff will help with the following services:

  • Reconfirmation of air-tickets
  • Sight-seeing arrangements
  • Hotel and car rental reservations
  • Flight rescheduling.

Corporate Cash

Card Members enrolled in the Corporate Cash service can use their Cards to access cash from ATMs worldwide. The cash withdrawal is billed to individual Corporate Card Accounts and appears as a charge on the next statement following the withdrawal. A transaction fee applies to each withdrawal (see below).

Access to the Corporate Cash service is not automatic. Your Company needs to register for this service and Card Members must then enrol individually with American Express. In addition, proof of identity to comply with government requirements may be required.

Transaction fees Limits
HK$ 5% of total transactional amount + HK$10 HK$5,000 every 7 days 1

Card Members will be informed via post when they have been enrolled the Corporate Cash service successfully and will be supplied with a PIN. To strengthen security controls on ATM services, as mandated by the Hong Kong Monetary Authority (HKMA), enhanced security measures will also be adopted for overseas ATM cash advance services. With effect from 15 October 2013, please note the Overseas Corporate Cash service capability will be pre-set as de-activated. If Card Members wish to continue to make cash withdrawals from outside of Hong Kong with the Card, they must activate the capability in advance and specify an expiration date for the activation period. They will also have the option to lower their cash withdrawal limit for the Card. To ensure that they are able to continue to make withdrawals overseas, they need to activate the Overseas Corporate Cash service via the channels below:-

Activation Channels
Activate Overseas Corporate Cash service and set an activation period for overseas cash withdrawals
*Please note that activation is not required for local cash withdrawals.
• Log in to your Online Services account or
• Call the Customer Service Hotline at 2277 1088
Set a lower Corporate Cash withdrawal limit Call the Customer Service Hotline at 2277 1088

If your Company or Card Members wish to enroll in the Corporate Cash facility, please click here to download the enrollment form for applications. Please note that Card Members cannot delegate a colleague in their Company to enroll them on their behalf.

Note : 1. From 17 September 2013, the default maximum Corporate Cash withdrawal limit on the Card will be changed to HK$5,000 every 7 days. Please note that this limit includes your total overseas and local cash withdrawals.

Complimentary Business Travel Accident Insurance

The American Express Cathay Pacific Corporate Card programme provides several travel-related insurance¹ benefits to Card Members for no additional charge.

Complimentary Business Travel Accident Insurance¹ providing accidental death and dismemberment insurance is automatically provided when common carrier tickets are charged to the Corporate Card. This provides your employees with peace of mind knowing that they are covered in the case of an accident for business trips from their departure, throughout their trip (up to 30 days) and until they return. Additionally they receive limited coverage for personal trips charged to the Corporate Card undertaken while on a wider business trip.

Maximum coverage is shown in the table below:

Maximum Coverage Corporate Card HK$ Elite Corporate Card HK$
Business Travel Accident Insurance HK$1,500,000 HK$2,000,000
Accident Medical Expenses Extension HK$195,000 HK$250,000
Baggage Insurance N.A. HK$40,000
Hijack extension
After first 24 hours HK$19,500 HK$19,500
After first 72 hours Up to a further HK$39,000 Up to a further HK$39,000
Travel Inconvenience Insurance
Flight Delay HK$2,500 HK$3,500
Missed Connection HK$2,500 HK$3,500
Luggage Delay HK$2,500 HK$7,800
Lost/Stolen Luggage HK$8,000 HK$10,000

Corporate Card
Business Travel Accident Insurance – When travel tickets for a scheduled carrier are charged to the Corporate Card, you automatically receive comprehensive Travel Accident Insurance at no extra cost.

Travel Inconvenience Insurance – This provides reimbursement of refreshments, accommodation, and essential clothing due to a delayed or cancelled flight, missed connections, luggage delay or lost luggage when the travel ticket has been charged to the Corporate Card.

Elite Corporate Card
Accident Medical Insurance – This provides for reimbursement of medical expenses incurred as a result of injury sustained while travelling on business.

Insurance for Baggage and Personal Possessions – This provides reimbursement for or replacement of lost/damaged/stolen baggage while travelling on business on a common carrier.

Travel Inconvenience Insurance – This provides reimbursement of refreshments, accommodation, and essential clothing due to a delayed or cancelled flight, missed connections, luggage delay or lost luggage when the travel ticket has been charged to the Corporate Card.

This is a summary only. Please click here for the full Insurance Terms and Conditions for details.

The plan is underwritten by Chubb Insurance Hong Kong Limited, American Express International, Inc. does not act as an agent or fiduciary for you, and American Express International, Inc. may act on behalf of the insurance provider, as permitted by law. Exclusions and limitations apply. Please refer to your Travel Protector plan for details.

American Express LIVE Hong Kong

American Express LIVE Hong Kong gives you access to savings and offers exclusively for our Cardmembers. The latest rewards cover dining, shopping and lodging deals around the globe. Open the door to these indulgence with your American Express Cards now.

For the latest offers, click here.

* Terms and conditions apply.